Terms and Conditions
These Terms & Conditions apply to appointments and treatments booked with The Hollies Cosmetics, Denby Village, Derbyshire.
By booking an appointment, paying a deposit, or attending a treatment, you agree to these terms.
Consultations and suitability
A consultation may be required before treatment to discuss your desired result, assess suitability, review relevant medical information and complete any required patch testing.
The Hollies Cosmetics reserves the right to refuse or postpone treatment where it is not considered safe, suitable or appropriate.
Clients are responsible for providing accurate and complete information about any medical conditions, medication, allergies, previous permanent makeup, cosmetic procedures or other factors that may affect treatment.
Cancellations and rescheduling
Please provide as much notice as possible if you need to cancel or rearrange your appointment.
Appointments cancelled or rescheduled with insufficient notice may result in the deposit being retained and a new deposit being required before another appointment can be booked.
Repeated cancellations or missed appointments may result in future bookings being declined.
Late arrivals
If you arrive late, your treatment time may need to be shortened or your appointment rearranged.
If there is insufficient time to carry out the treatment safely and properly, the appointment may be treated as a late cancellation.
Permanent makeup results
Permanent makeup results vary from person to person.
Factors including skin type, age, lifestyle, medication, sun exposure, previous permanent makeup, healing response and aftercare can all affect colour retention and final results.
No exact colour, shape or retention result can be guaranteed.
Permanent makeup will soften and fade over time and may require future colour boosts.
Top-up appointments
Where a treatment price includes an initial treatment and top-up, the top-up is intended to refine healed results after the skin has completed its initial healing period.
Top-up appointments must be taken within the recommended time-frame given by The Hollies Cosmetics.
Additional sessions required because of individual healing, pigment retention, previous permanent makeup or failure to follow aftercare instructions may be charged separately.
Previous permanent makeup
Clients with existing permanent makeup must disclose this before booking.
A photograph may be requested before an appointment is accepted.
Correction, colour neutralisation or removal may be required before a new treatment can be carried out.
The Hollies Cosmetics reserves the right to decline treatment where existing pigment makes a safe or satisfactory result unlikely.
Aftercare
Clients are responsible for following the aftercare instructions provided.
Failure to follow aftercare advice may affect healing, pigment retention and the final result.
The Hollies Cosmetics cannot guarantee results where aftercare instructions have not been followed.
Refunds
Permanent makeup and beauty treatments are bespoke services.
Once a treatment has been carried out, refunds are not normally provided simply because a client changes their mind or because healed results vary from expectations.
If you have any concern about your treatment or healing, please contact The Hollies Cosmetics as soon as possible so the issue can be assessed.
Your statutory consumer rights are not affected.
Photographs
Before-and-after photographs may be taken for treatment records.
Photographs will only be used for marketing, social media or promotional purposes where appropriate permission has been obtained.
Children and guests
For safety, hygiene and concentration during permanent makeup procedures, please avoid bringing children or additional guests unless agreed in advance.
Personal belongings
The Hollies Cosmetics cannot accept responsibility for loss or damage to personal belongings brought to the studio.
Pricing
Prices may change from time to time.
The price confirmed at the time of booking will apply to that booking unless otherwise agreed.
Changes to these terms
These Terms & Conditions may be updated from time to time.
The latest version will always be available on this website.
Last updated: October 2026